Guest Service Agent (Western Australia)

Job Description
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
- Check guests in and out of the Property accurately and in a timely manner
- Handle guest enquiries and provide information on local attractions – give directions as required
- Take reservations as required in the absence of the Reservations Manager
- Record guest comments for the information of the Head of Department
- Set up guest accounts accurately
- Reconcile cashier floats at the completion of each shift maintaining an accurate float
- Ensure all guest details are fully updated on PMS system to ensure Property information is correct
- Ensure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program
- Ensure a thorough and transparent handover of information to Team Members on the following shift in order to ensure continuity of service
- Ensure special requests are actioned appropriately and in a timely manner Qualifications
- Previous customer service experience, preferably in a hotel environment
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera Additional Information
- The ability to work a flexible 7-day roster.
- Exemplary written and verbal communication skills
- Well‑presented with a natural ability to build rapport both in person and over the telephone
- Strong focus and passion for hotel operations
- Ability to deliver excellent customer service
- Self‑motivated with positive and professional attitude
- Proven ability to multi‑task, work under pressure, and think on your feet #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqu6q