AWS Technical Consultant/TAM - (MEC Team), ES - APJC - ANZ …, Western Australia

Job Description As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform. Key Responsibilities
- Act as a single point of contact to Enterprise Accounts
- Understand customer outcomes and business goals
- Make AWS service improvement recommendations that fit with the customer strategy and architecture
- Evaluate, analyze and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, and pre‑launch planning
- Champion and advocate for customer requirements within AWS (e.g., feature requests)
- Participate in customer‑requested meetings (onsite or via phone)
- Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Share knowledge and innovate with leading technologists around the world
- Work directly with Amazon Web Services engineers to ensure customer issues are resolved expeditiously
- Plan and execute successful business‑critical events, including product launches, migrations, and modernizations for customers on AWS Basic Qualifications
- Experience with one or more of the following domains: analytics, security, storage, DevOps, application development, or machine learning
- Experience in an external enterprise customer‑facing role as a technical lead, with robust oral and written communication skills, presenting to both large and small audiences
- 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer, or other similar technical roles Preferred Qualifications
- Bachelor's degree in Computer Science, Math, or a related field
- Experience working with AWS Services
- Knowledge of software development tools and methodologies
- Experience in budgeting, scheduling and technical workflows Equal Opportunity Employer Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rt44y