Entry Level Customer Experience Representive (Western Australia)

TSA is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands across multiple call centers in Australia and the Philippines. Why You'll Love Working with Us
- You will represent Services Australia in our Tier 1 Digital Support team.
- Supportive team environment with regular social gatherings and mentorship from managers.
- Use self‑service portals to help customers find the information they need.
- Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance.
- Career growth through ongoing career development, career progression, and fully paid comprehensive training. What You'll Be Doing
- Handle a mix of inbound and outbound calls, helping customers with their enquiries.
- Use effective communication skills to build rapport and deliver engaging customer experiences.
- Be flexible with hours to ensure we are available when customers need us. What Makes You Perfect For This Role
- Must be based in Perth.
- Must be an Australian Citizen.
- Must work full‑time in the office at our office location on Troode Street.
- Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
- Strong computer literacy and multi‑tasking abilities.
- Self‑motivation and a desire to push yourself to new heights.
- Openness to learning new skills, implementing them, and celebrating your successes.
- Resilience and the ability to perform at your best.
- A solution‑oriented mindset, always ready to solve problems. At TSA Group – Australia, we love diversity and welcome applications from all qualified candidates; this opportunity is exclusively for Australian citizens over 18. TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous peoples and recognize the unique skills, perspectives, and experiences Indigenous applicants bring. If you are an Indigenous candidate and would like support with your application, please contact for assistance. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rukzd