Customer Service Advisor (Alexandria)

- Process local and international orders, returns, and credits accurately and within agreed timescales.
- Communicate proactively with customers, field staff, and colleagues by phone, email, and face-to-face in a professional, helpful manner.
- Provide clear, timely updates throughout the order journey to avoid delays and ensure customer satisfaction.
- Capture, analyse, and report on customer feedback, complaints, and other service data as required.
· Support vigilance processes
- Maintain and update customer contract pricing in the ERP system.
- Keep SOPs and process documentation current; support cross-training to strengthen team capability.
- Contribute to management information (MI) reporting with accurate data and insights.
- Actively support colleagues by sharing knowledge, covering tasks when required, and contributing to team goals.
- Identify and support continuous improvement initiatives in processes and systems.
- Order stocks to replenish the local warehouse in Sydney, in order to maintain safety stock levels
- Pick, pack and ship customer orders seamlessly and promptly within agreed time frames
- Ensure storage areas are secure, organized, clean, and compliant with safety standards.
- Coordinate import activities, stock documentation, stock checks, and courier services.
- Manage packaging material orders and cooperate with waste-management company.
- Invoicing / correcting / credit notes issuing, and reconciling the sales ledger balance sheet
- Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing. Apply on Kit Job: kitjobau.com/job/3psiv6