Customer Service Advisor Alexandria

Process local and international orders, returns, and credits accurately and within agreed timescales. Communicate proactively with customers, field staff, and colleagues by phone, email, and face-to-face in a skilled, helpful manner. Provide transparent, timely updates throughout the order journey to avoid delays and ensure customer satisfaction. Capture, analyse, and report on customer feedback, complaints, and other service data as required.

· Support vigilance processes

Maintain and update customer contract pricing in the ERP system. Keep SOPs and process documentation current; support cross-training to strengthen team capability. Contribute to management information (MI) reporting with accurate data and insights. Actively support colleagues by sharing knowledge, covering tasks when required, and contributing to team goals. Identify and support continuous improvement initiatives in processes and systems. Order stocks to replenish the local warehouse in Sydney, in order to maintain safety stock levels Pick, pack and ship customer orders seamlessly and promptly within agreed time frames Ensure storage areas are secure, organized, clean, and compliant with safety standards. Coordinate import activities, stock documentation, stock checks, and courier services. Manage packaging material orders and cooperate with waste-management company. Invoicing / correcting / credit notes issuing, and reconciling the sales ledger balance sheet Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing. Apply on Kit Job: kitjobau.com/job/3q51u6