Data Operations Manager (Alexandria)

**About Ampol**

Powering better journeys, today and tomorrow.

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose comes from the people, businesses, industries and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives
- to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.

For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.

As we embark on our digital transformation, we are committed to making Ampol easier to work with and within, enhancing every interaction through innovative solutions.

Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that our digital transformation will drive meaningful impact and measurable outcomes.

We are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.

Join us as we embrace this journey of transformation, committed to delivering exceptional value and experiences that make a lasting impact on our business, customers and industry.

**About the role**: Ampol’s Data, Analytics & AI team harness our data to act faster, make better decisions, elevate our service to our customers and drive growth through improved operations and innovation

The Data Operations Manager will be responsible for overseeing the end-to-end operational health, availability and performance of enterprise data services. This role will ensure data, reporting and AI platforms and services, are managed as critical services and continually improved to meet business needs. Leading a team focused on data service delivery across monitoring, incident, release and change management, service continuity and operational support across data infrastructure, tools and products.

**You’ll take us further by**:

- Take ownership of data operations of data platforms, reporting systems and AI/ML services, ensuring uptime, performance and scalability of services across data platforms and reporting environments.
- Lead, mentor and manage a team of data platform support engineers, fostering a high performance, customer-focused culture, with defined objectives to measure team effectiveness and operational performance.
- Own and execute ITIL aligned processes and procedures for incident, problem, change and release management
- driving resolution of operational incidents and ensuring root cause analysis and remediation
- Partner closely with engineering and architecture teams to inform and influence design for operational readiness
- Drive continuous service improvement and operational maturity, identifying opportunities for automation, performance tuning and cost optimization.
- Serve as the key operational contact for internal and external stakeholders
- Provide regular reporting and communications on platform performance, incidents and service health

**We’d love it if you have**:

- Leadership in data operations/data support roles within enterprise transformation environments
- Strong experience with data platforms and cloud infrastructure
- particularly within Azure (Data Factory, Fabric etc).
- Proven ability to manage incident and change management processes across diverse technology environments
- Experience supporting AI/ML or advanced analytics platforms in production would be beneficial.
- Familiarity with DevOps/DataOps concepts and tooling
- Deep experience with modern data platforms, including Databricks, Snowflake, and related technologies
- Excellent communication and interpersonal skills, with demonstrated leadership capability
- Strong problem-solving skills and the ability to think strategically across enterprise.

**We’ll take you further by**:

- Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
- We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
- We value recognition. We have an internal recognition platform amplifying the achievements of those who do outstanding work and demonstrate our capabilities and values.
- Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
- BabyC Apply on Kit Job: kitjobau.com/job/3qzfmi