Operations Manager in Home and Community (Alexandria)

**About the Role**: We’re seeking an Operations Manager in Home and Community to oversee client intake, service delivery, and team management for our Community Participation and In-Home Care programs.

This role is central to our operations, helping drive growth, ensure compliance, and enhance service quality.

**Why Us?**
- **Career Growth and Impact**:Advance your career while empowering individuals to live more independently
- **Leadership & Professional Development**:Learn from sector-leading disability experts and enhance your skills through our comprehensive developement programs
- **Wellbeing First**:Prioritise your mental health with free access to our premium Employee Assistance Program
- **Exclusive Perks**:Enjoy amazing discounts and cashback offers from top brands.
- **Referral Rewards**:Earn generous bonuses through our Employee Referral Program

**Key Responsibilities**:

- Manage day-to-day operations across Community Participation and In-Home Care programs.
- Resolve operational challenges to maintain seamless client service.
- Oversee the intake process for IHC participants, ensuring smooth onboarding and a seamless handover to Case Managers.
- Address client inquiries promptly and engage new referral sources to support growth.
- Conduct regular performance reviews, offer feedback, and identify training needs for staff development.
- Manage incidents, complaints, and risks, ensuring prompt documentation and resolution.
- Assist in analysing service trends and identifying growth opportunities for IHC and Community Participation programs.
- Prepare reports on program performance for senior leadership and contribute to strategies for service expansion.

**Qualifications and Experience**:

- Proven experience in a similar role within NDIS, Aged Care, or healthcare services.
- Solid experience across case management
- Direct experience leading and mentoring teams
- Strong leadership, mentoring, and team management skills.
- Excellent understanding of client intake processes, risk management, and compliance standards. Apply on Kit Job: kitjobau.com/job/3rarn8