Service Advisor, Alexandria

What to Expect

What You'll Do

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

Accurately record issues and data into Dealer Management System. Attention to detail critical

Conduct Transactions w/ system; walk customer through correction and provide summary

Communicate estimated completion time, regular updates and follow through on each customer vehicle

Coordinate the delivery time or pick up with each customer

Follow up with Customer on services provided; ensure they are satisfied with the work performed

What You'll Bring

Ability to follow oral and written instructions with attention to detail

Willingness to learn new and creative automotive technologies

Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public

Perform detailed daily record keeping and reporting

Effectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goal

Dealer Management System(s), Outlook, and MS Office

Retail customer service preferred, Automotive Retail experience a Bonus

Must have and maintain a valid driver’s license and an acceptable and secure driving record

Must have two years of driving experiencea’s discretion with no prior notice.

Tesla is an Equal Chance / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. Apply on Kit Job: kitjobau.com/job/3rd726