Operations Manager In Home And Community Alexandria
Operations Manager In Home And Community Alexandria
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Alexandria, Australia -
Posted: less than a week ago
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Description
About the Role:
We’re seeking an Operations Manager in Home and Community to oversee client intake, service delivery, and team management for our Community Participation and In-Home Care programs.
This role is central to our operations, helping drive growth, ensure compliance, and enhance service quality.
Why Us?
Career Growth and Impact:Advance your career while empowering individuals to live more independently
Leadership & Qualified Development:Learn from sector-leading disability experts and enhance your skills through our comprehensive developement programs
Wellbeing First:Prioritise your mental health with free access to our premium Employee Assistance Program
Exclusive Perks:Enjoy amazing discounts and cashback offers from top brands.
Referral Rewards:Earn generous bonuses through our Employee Referral Program
Key Responsibilities:
Manage day-to-day operations across Community Participation and In-Home Care programs.
Resolve operational challenges to maintain seamless client service.
Oversee the intake process for IHC participants, ensuring smooth onboarding and a seamless handover to Case Managers.
Address client inquiries promptly and engage new referral sources to support growth.
Conduct regular performance reviews, offer feedback, and identify training needs for staff development.
Manage incidents, complaints, and risks, ensuring prompt documentation and resolution.
Assist in analysing service trends and identifying growth opportunities for IHC and Community Participation programs.
Prepare reports on program performance for senior leadership and contribute to strategies for service expansion.
Qualifications and Experience:
Proven experience in a similar role within NDIS, Aged Care, or healthcare services.
Solid experience across case management
Direct experience leading and mentoring teams
Robust leadership, mentoring, and team management skills.
Excellent understanding of client intake processes, risk management, and compliance standards. Apply on Kit Job: kitjobau.com/job/3rkjlm
We’re seeking an Operations Manager in Home and Community to oversee client intake, service delivery, and team management for our Community Participation and In-Home Care programs.
This role is central to our operations, helping drive growth, ensure compliance, and enhance service quality.
Why Us?
Career Growth and Impact:Advance your career while empowering individuals to live more independently
Leadership & Qualified Development:Learn from sector-leading disability experts and enhance your skills through our comprehensive developement programs
Wellbeing First:Prioritise your mental health with free access to our premium Employee Assistance Program
Exclusive Perks:Enjoy amazing discounts and cashback offers from top brands.
Referral Rewards:Earn generous bonuses through our Employee Referral Program
Key Responsibilities:
Manage day-to-day operations across Community Participation and In-Home Care programs.
Resolve operational challenges to maintain seamless client service.
Oversee the intake process for IHC participants, ensuring smooth onboarding and a seamless handover to Case Managers.
Address client inquiries promptly and engage new referral sources to support growth.
Conduct regular performance reviews, offer feedback, and identify training needs for staff development.
Manage incidents, complaints, and risks, ensuring prompt documentation and resolution.
Assist in analysing service trends and identifying growth opportunities for IHC and Community Participation programs.
Prepare reports on program performance for senior leadership and contribute to strategies for service expansion.
Qualifications and Experience:
Proven experience in a similar role within NDIS, Aged Care, or healthcare services.
Solid experience across case management
Direct experience leading and mentoring teams
Robust leadership, mentoring, and team management skills.
Excellent understanding of client intake processes, risk management, and compliance standards. Apply on Kit Job: kitjobau.com/job/3rkjlm
Highlights
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Company nameUNITED FOR CARE -
Job positionOperations Manager In Home And Community Alexandria
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