Banking Consultant, Vic (Airport West)

**Req ID**: 104317 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Airport West About Us Build a rewarding career in an innovative, fast paced and collaborative environment Be part of a team vital to transforming ANZ for the future Use your passion and curiosity for people, and put them at the centre of everything you do At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to providing customers with aseamless banking experience, through meeting each customer’s end-to-end financial needs and goals acrosstransaction activities, needs based conversations and educating them on the financial solutions available, includingdigital. They have the knowledge required to complete customer transactions, as well as have in-depth needsbased conversations and fulfil products as per their accreditation level. This role is based mainly in branches andwill deliver a high standard of customer service to ensure customers are not only satisfied, but solid advocates for ANZ. You will be part of a cooperative team and will act as a role model and peer coach to deliver the best possiblecustomer experience. You will be passionate about delivering on our Customer Promises to ensure customers leavethe branch as strong advocates of ANZ. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn andgrow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. **Role Type**: Permanent **Role Location**: 29 Louis Street, Airport West VIC 3042 **Work Hours**: Part Time **Monday**: 10:00 AM
- 04:30 PM (30 minutes break) = 6.00 hours **Tuesday**: Not Rostered **Wednesday**: 10:00 AM
- 04:30 PM (30 minutes break) = 6.00 hours **Thursday**: 10:00 AM
- 04:30 PM (30 minutes break) = 6.00 hours **Friday**: 09:30 AM
- 05:00 PM (30 minutes break) = 7.00 hours **Saturday**: Not Rostered **Sunday**: Not Rostered **Total Weekly Roastered hours**: 25.00 hours What will your day look like? **As a Banking Consultant, you will have the opportunity to**: Contribute to a significant uplift in customer engagement and advocacy and create real customer value Actively participate in and support bank programs and initiatives Take responsibility to ‘know your customer’ from a risk perspective Ensure compliance with ANZ and branch policies and procedures What will you bring? To grow and be successful in this role, you will ideally bring the following: Exceptional customer focus
- retail experience is an advantage Experience in being a user and promoter of technology
- working knowledge in using different digital channels is an advantage Ability to multi-task and highly adaptable to change and ambiguity Willingness to work in a collaborative team environment Sound understanding of compliance Excellent communication and interpersonal skills You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. Job Posting End Date 20/11/2025, 11.59pm, (Melbourne Australia) Apply on Kit Job: kitjobau.com/job/3qmm3q