Systems Engineer / Service Desk / Support - Level 2/ …, North Geelong

Job Description Job Type: Permanent
- Full Time Location: Geelong, VIC, Australia Job Category: Managed Service Viatek has a long history of supporting and developing our teams to have long, successful careers. Our values are key to our success, and we look to employ those who share a similar value set. Values
- People
- Integrity
- Innovation
- Customer About This Role The role of Systems Engineer is the first escalation point for our service desk. This role includes providing remote and onsite support, managing escalated support requests, resolving ticket escalations, and administering Viatek's real-time Ticket system and monitoring solution. About Viatek Viatek is an Australian‑owned and operated services‑based organisation, delivering business technology solutions and improving the performance of our business partners. Viatek offers tailored and sustainable business solutions via technology through managed services, professional services, cloud services, office automation and managed print services. With ISO certification in ISO and ISO*. What We Are Looking For We are looking for someone with a solid client focus, who is enthusiastic and has demonstrable technical ability. The successful candidate must have the ability to work within a team environment, excellent communication and relationship‑building skills, along with robust time‑management skills. Experience in either service desk or MSP workplace with a focus on network services, cloud services, server and server technologies. Experience in O365, Exchange, OneDrive, SharePoint would be an advantage. Why consider Viatek? The company offers comprehensive training and development opportunities, a supportive culture and career progression discussions. Additional benefits include:
- System‑led new starter paperwork collection
- Face‑to‑face (or Teams) company induction with the People and Culture team
- Role‑specific training with your team
- Documentation practices and procedures
- A variety of ongoing training that can be tailored to your areas of interest
- Access to a wide range of team members who provide support and assistance
- Ongoing discussions about your role and career path, along with annual formalised salary reviews
- Strong culture based on trust and respect, with high quality leaders and teams that support one another This is an excellent opportunity, and if it’s something that interests you, we encourage you to apply. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqc1m