Credit Hire Senior Claims Consultant North Lakes

Location

North Lakes, QLD, Australia (Cnr Memorial Drive & Endeavour Boulevard)

The Role

Manage a portfolio of third‑party credit hire claims within the Recoveries & Settlements Department, while achieving cost‑effective and quality outcomes through robust relationships with team members and service providers.

Accountabilities End‑to‑end management of a portfolio of credit hire files. Assess liability and settlement outcomes. Support third parties through their claims journey. Negotiate with third parties, insurers, and legal representatives including recovery agents and credit hire organisations. Manage relationships with the panel of legal suppliers. Follow settlement methodology ensuring that company procedures and relevant legislation are adhered to. Apply the Insurance Contracts Act, General Insurance Code of Practice and other regulatory frameworks.

Qualifications and Experience Experience in managing complex motor insurance or credit hire claims, including exposure to civil litigation, is highly desirable. Demonstrated ability to work autonomously, with proven innovation and solution‑based problem‑solving skills. Solid decision‑making skills with a record of achieving desired cost and service outcomes. Explicit ability to maintain strong relationships with internal and external stakeholders. Highly developed written and verbal communication skills. Solid attention to detail.

Benefits Free onsite parking and proximity to public transport. Additional paid leave days (paid ME day, paid volunteer leave day, and option to purchase up to two additional weeks). Paid parental leave. Workplace giving with dollar‑matching donations to registered charities. Development opportunities through internal programs and online courses. Employee discounts on Budget Direct insurance products. Recognition and incentive schemes for high performance. Social and community events across sites. J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3q5952