Knowledge Consultant - Claims & Assessing (North Lakes)

**The role**

As our new Knowledge Consultant, you will be responsible for ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team.

You will:

- Create knowledge articles & requests and maintain these within an agreed timeframe
- Be accountable for developing, deploying, and maintaining best practice knowledge (quality and quantity) to sustain or improve the capability of C&A; within expected timeframes
- Apply, monitor and ensure adherence to Knowledge Management design principles (design concepts, style guide and formatting) for all C&A;
- Collaborate and support with the implementation, embedding and use of HIYA across C&A; by building and maintaining relationships with cross business functions and stakeholders
- Support the Claims & Assessing Knowledge Management Onboarding/Accreditation program with ongoing coaching and mentoring
- Continuous Improvement/C&A; Excellence. Advocate for HIYA, support the C&A; business to review, identify areas for improvement in its knowledge base to sustain or improve the capability of C&A;
- Identify and report potential risks or inadequate controls related to compliance or operational risks

**What experience you’ll bring**
- The ability to work effectively with all levels of business and technical teams, and to be able to tailor your communication style accordingly
- Demonstrated experience in technical writing including producing, reviewing and documentation to a high standard desirable
- Proven ability to distil complex information into a clear and logical written format
- Excellent organisational and analytical skills and demonstrated skills in critical thinking; attention to detail; and problem-solving skills
- Effective time management, planning, and prioritisation and the ability to manage changing priorities
- The ability to engage, coordinate, and influence a large range of stakeholders

**Our Perks**
- **Location**
- **North Lakes**
- This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
- **Be rewarded**
- we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Options for leave**
- life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us**
- we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself**
- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins**
- we love sharing our successes and celebrating together
- join us and you’ve got a ticket to our many in office events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands
- ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes. Apply on Kit Job: kitjobau.com/job/3qmpbb