Team Leader Motor Claims Technical Assurance (North Lakes)

- Location: Cnr Memorial Drive & Endeavour Boulevard, North Lakes, QLD, 4509, Australia
- Employee Type: Permanent (PERM)
- Manage Others: Yes Role Overview The Motor Claims Technical Assurance Team Leader plays a pivotal role in guiding and overseeing the Technical Assurance Team, responsible for conducting the Technical Quality Assurance program and targeted Quality Assurance activities for Motor Claims & Assessing. The Motor Claims Technical Assurance Team Leader is responsible for providing day to day management of the team and ongoing training and coaching to ensure that the Technical Assurance program is delivered in alignment with the Technical Assurance Standard and operating procedures. Leadership Accountabilities
- Commercial Acumen: Create an operational environment that drives growth and value.
- Manage Complexity: Align people, processes and systems for strong outcome.
- Execution Excellence: Deliver efficiently with transparent KPIs and minimal rework.
- Develops People: Build capability for sustainable success.
- Engages our People: Connect individual contributions to company success.
- Drives Our Aspirations Culture: Embed accountability, transparency and high performance. Position Accountabilities People Leadership & Performance
- Lead, coach and performance manage the team to deliver high-quality assurance outcomes
- Set clear expectations, monitor performance and support development and career growth
- Ensure compliance with HR policies, safety, wellness and workplace standards Operational Delivery & Reporting
- Plan and coordinate team activities to meet service levels and commitments
- Monitor performance against KPIs, providing insights and driving continuous improvement
- Contribute to targeted assurance reviews and stakeholder reporting Continuous Improvement & Quality Assurance
- Ensure QA activities align with standards and regulatory obligations
- Identify and implement improvements across the Motor Claims value chain
- Maintain alignment with operational and business changes
- Stakeholder & Communication
- Build and maintain effective stakeholder relationships
- Communicate updates, changes and outcomes clearly across teams Technical, Compliance & Risk
- Provide technical guidance on claims processes, systems and compliance
- Ensure adherence to regulatory and internal standards
- Promote strong risk awareness, governance and WHS responsibility Administration & Support
- Maintain accurate reporting, documentation and systems
- Support quality control and ensure reliable outputs for stakeholders
- Undertake additional duties as required Experience
- Proven ability to lead, performance manage, coach and mentor a team
- Experience in Quality Assurance or Process improvement
- Proven experience in Stakeholder Engagement
- Demonstrable written communication skills including but not limited to report writing
- Understanding of the Claims Value Chain in insurance
- Understanding of the Industry and Regulatory Obligations for General Insurance Benefits
- Be rewarded: we recognise high performance and reward our people for their hard work through bonuses and other perks.
- Options for leave: life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- Grow with us: we’ve got learning and professional development opportunities to suit everyone.
- Give back: our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- Take care of yourself: your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- Celebrate the wins: we love sharing our successes and celebrating together
- join us and you’ve got a ticket to our many on‑site events throughout the year, family fun days and annual celebrations.
- Save money: as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
- Access to A&G;’s employee reward and recognition platform: Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements
- helping you feel valued every step of the way. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r7acn