Product Quality & Recovery Manager (North Lakes)

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is key to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

**Location**
- Brisbane (North Lakes)

**Employment type**
- Full Time Permanent

**Department**
- Sales & Commercial

**Deadline**
- 2025-10-30

**Mobility support**
- Domestic

**Our team within IKEA**
- At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**
- Working at IKEA has its benefits and rewards:

- Leave entitlements
- 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

- This role is Permanent Full-time, 76hrs/fortnight
- The Hiring Manager for this role is Nick Van Kampen
- Business Navigation & Operations Manager
- Applications close Thursday 30th October 2025
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).
- As Product Quality & Recovery Manager your responsibilities will include, but are not limited to:

- Lead, coach and develop the Product Quality & Recovery team to deliver exceptional customer-focused results.
- Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process.
- Set goals and key measures for Product RecSet goals and key measures for Product Recovery, Quality & Compliance (PQR&C;) and continuously improve our daily performance in line with IKEA standards. overy, Quality & Compliance (PQR&C;) and continuously improve our daily performance in line with IKEA standards.
- Ensure the team takes timely and appropriate actions according to IKEA Australia’s working methods and compliance guidelines.
- Present and sell As-Is products with pride and purpose, setting compelling prices that delight customers while achieving great results for the store.
- Actively contribute to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice to customers.

**Who you are**
- As Product Quality & Recovery Manager you are:

- You are a confident leader with a passion for sustainability and are determined to make a difference.
- You bring strong business acumen, curiosity, and a hands-on approach to achieving results.
- A track record of delivering on sales KPIs and budgets, with the ability to maximise profitability and growth.
- Previous experience managing and leading teams in a big box or high-volume home furnishing business, with demonstrated success in driving sales growth.
- A growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop & share your knowledge with others.
- Excellent stakeholder engagement skills with the ability to influence and align others to your vision.
- Pro-active and analytical, with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes.
- Sound understanding of Microsoft Office suite/apps (MS Excel intermediate to advanced level).
- A solid understanding of waste management and sustainability principles (desirable). Apply on Kit Job: kitjobau.com/job/3radgo