Recoveries Consultant Disputes (North Lakes)

- Location Cnr Memorial Drive & Endeavour Boulevard,North Lakes, QLD, 4509,Australia
- Employee Type Permanent (PERM)
- Manage Others No Contact information
- Contact Name Ashneel Kapoor
- Contact Phone 0472 649 733
- Contact Email The role: To manage a portfolio of disputed recoveries files within Recovery & Settlements Department, whilst achieving cost effective and quality claims handling through robust relationships with internal and external service providers. Responsibilities
- Investigating and resolving disputes across both the insured and uninsured disputed claims.
- Providing recommendations on how individual claims should be resolved.
- Dealing with inbound queries from third parties and clients on relevant claims.
- The ability to explain to third parties why we are holding them liable and help them understand the reasons behind our decision.
- Providing a point of reference to other consultants on related matters. What are we looking for?
- Well grounded negotiation and communication skills.
- Strong understanding of australian road rules including motor vehicle liability.
- Able to deal effectively and confidently with conflict.
- Effective time management capabilities.
- A solid knowledge of how our end to end recovery process works.
- Excellent phone manner and customer service skills.
- Self motivated and able to work unsupervised.
- Previous debt collection, paralegal or insurance claims experience will be highly regarded. Why choose us?
- Prime location: Our North Lakes office boasts a convenient location, surrounded by shops, cafes, and restaurants – all within easy walking distance!
- Generous leave: Enjoy extra time off with a paid "ME" day and a paid volunteer day annually, plus the option to purchase up to two additional weeks of leave per year! We also offer comprehensive paid parental leave.
- Giving back: Passionate about a cause? We are too! Our workplace giving program allows you to support your favourite registered charities, and we'll match your donations.
- Growth and development: Invest in your future with our internal development programs and access to a wide range of online courses.
- Exclusive perks: Enjoy discounts on Budget Direct insurance products, plus access to our "Perks" app, offering fantastic discounts and offers across various areas.
- Onsite amenities: Take advantage of our excellent end-of-trip facilities, wellness spaces to decompress and private spaces for nursing mothers. Gain access to Sonder, a comprehensive 24/7 safety, medical, and mental health support service at no cost.
- Team spirit: Join a vibrant and social team with regular events, annual celebrations, family fun days, and more! About us: As Australia's fastest growing and most award-winning general insurance company, we've been growing at a record pace and we need more great people to help us stay ahead of the competition. We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, and Qantas. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvk72