Administration Assistant (Saint Peters)

Provide expert administrative support while delivering exceptional service as the first point of contact for staff, visitors, residents, and families.
- Salary packaging perks (up to $15,900 tax-free)
- Full-time, permanent opportunity at our St Peters site
- Key front-of-house role supporting site Leaders and Corporate Administration functions Are you a friendly, organised, and proactive administrator with solid customer service skills? St Basil’s Homes is seeking a full-time Administration Assistant to deliver efficient and professional administrative support while providing outstanding service. This is more than just an administrative role
- it’s an opportunity to make a meaningful impact on the lives of our residents and their families while playing a central role in the daily operations of our sites. What You’ll Do As the first point of contact, you will be the face of St Basil’s, creating a professional, welcoming, and supportive environment for residents, visitors, families, and staff. This role combines front-of-house excellence with high-level administrative support, working closely with site Leaders and the Corporate Administration team to ensure smooth and efficient operations. You will contribute across a broad range of functions including reception, administration, marketing, communications, and rostering support. Main Duties & Responsibilities
- Provide professional reception services, ensuring a warm, welcoming, and efficient front-of-house experience.
- Act as the first point of contact, greeting and directing visitors and supporting residents, families, and staff.
- Deliver exceptional customer service by promptly and courteously addressing phone, email, and in-person inquiries, screening and redirecting as appropriate.
- Maintain a calm, professional, and well-presented reception environment at all times.
- Provide high-quality administrative support to site Leaders and departments to ensure seamless daily operations.
- Support Corporate Administration functions as required, including marketing, communications, reporting, and general administration.
- Assist with managing daily roster changes and unplanned leave, to ensure effective and responsive roster management. What You Will Bring to the Role
- A compassionate and empathetic approach to residents and their families.
- An appreciation and understanding of cultural diversity.
- 3 to 5 years of customer service and/or administrative experience.
- Proficiency in Microsoft Office programs and the ability to learn various other systems (e.g., quality management systems, databases, and rostering systems).
- Strong organisational and time management skills, with the ability to handle multiple tasks simultaneously.
- The ability to handle sensitive and confidential information with discretion.
- Exceptional customer service focus with a professional and courteous approach.
- Exceptional communication and interpersonal skills.
- Ability to support Leaders and work collaboratively across both site-based and Corporate teams. Why Join St Basil’s? At St Basil’s, we don’t just offer jobs — we provide meaningful careers where your contributions truly make a difference. When you join our team, you’ll enjoy:
- Generous not-for-profit salary packaging benefits, helping you maximise your take-home pay
- A supportive, family-friendly, and collaborative team environment
- Opportunities for professional development and career growth
- The chance to work in a purpose-driven organisation where your work supports meaningful connections every day How to Apply If you are interested in this exciting opportunity, please submit your resume and a cover letter outlining:
- Your relevant experience and qualifications
- What motivates you to apply for this role If you would like to arrange a confidential discussion regarding the role, please email Apply on Kit Job: kitjobau.com/job/3rb5pw