It Support Officer Orange

Weekly Hours & Salary

Weekly Hours: 35 (Flexible work arrangements including rostered days off available).

Weekly Salary: $1,
- $1, (plus superannuation).

About Orange City Council

Orange City Council is committed to making a positive contribution to both our region and the local community. With around 800 employees, we take pride in being both for and part of the Orange Community. Our aim – to make Orange a better place to live today and tomorrow.

Responsibilities

Reporting to the IT Operations Team Leader, this position is responsible for providing first-line support to Council staff, Councillors and customers for Information Technology's end‐user equipment, servers, network, applications and general technology.

Providing phone, remote and face‐to‐face first level (Helpdesk) support and training to Council staff and Councillors.

Ensure operational maintenance tasks, including backups, patching, and imaging, are completed in a timely and accurate manner.

Monitor Information Technology Helpdesk ticket queues ensuring adherence to in‐place service levels, escalating tickets as required.

Manage information systems to support the operation of Council's Information Technology.

Skills / Experience

To be successful in this position you will need:

Information Technology qualifications or relevant experience.

Demonstrated experience working with, and troubleshooting, computer hardware, Windows operating systems, and Android/iOS mobile devices.

Demonstrated experience with Active Directory and Microsoft 365 administration.

Excellent time management and problem‐solving skills with the ability to prioritise conflicting tasks.

Enthusiastic champion of technology and its ability to drive improvements in work processes and environments.

Positive person who thrives on collaboration and communication, seeing these as essential to building a good team workplace.

Ability to obtain a satisfactory criminal records check.

What We Offer

Valuable on‐the‐job training and development opportunities.

Versatile working arrangements including rostered days off and variable hours.

Health and Wellbeing perks including access to a Fitness Passport for you and your family.

Salary Packaging available including novated leasing.

Free access to EAP services for you and your family.

The chance to contribute to your local community.

J-*-Ljbffr Apply on Kit Job: kitjobau.com/job/3rk702