Customer Support Representative Osborne Park

We are looking for a Customer Support Representative; someone who thrives on helping customers, enjoys problem solving, and delivers exceptional service across multiple communication channels. You’ll play a key role in supporting schools and ensuring they get the most out of our products.

What you’ll be doing

Deliver prompt, effective, and reliable support in line with our Service Level Commitments

Troubleshoot and resolve technical and product related queries

Maintain up to date knowledge of our software and contribute to internal knowledge base articles

Escalate issues where needed to ensure timely resolution and customer satisfaction

Contribute to a positive, team-oriented, and inclusive team culture at Tes Australia

About You

Passionate about supporting customers and making a meaningful impact

Experience in customer service with excellent communication and interpersonal skills

Ability to explain technical concepts in a simple, transparent way

Highly organised, self motivated, and able to manage multiple priorities

Comfortable using technology, particularly Office 365

Quick to learn new software — full training provided during your first three months

Why Tes

Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education.

Empowering Educators Worldwide Apply on Kit Job: kitjobau.com/job/3pxvsy