Water Use Investigations Officer (Balcatta)

Apply Job no: 4229 Category: Customer Service, Contact Centre, and Billing Operations
- Work in a dynamic and diverse environment engaging with multiple stakeholders.
- Collaborate across a wide range of teams.
- The opportunity to provide expertise and guidance to a dynamic and continually evolving team. We have a fantastic opportunity for an enthusiastic and driven professional to join the Water Use Investigations team. About the role: The Water Use Investigations Team work closely within our group and various departments, investigating and resolving complex water use enquiries for our metro and regional customers. We uphold our corporate Working as One value to deliver on our promises with Empathy and Compassion, whilst balancing our customer's needs with our corporate standards. As an officer, you will have Subject matter Expert knowledge in all of the Water Use Investigations team processes and would play a pivotal role in supporting our upcoming CBO Uplift program, which aims to elevate our teams processes and output efficiencies, whilst adhering to corporate standards and guidelines. Who are we? When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life
- everyday, millions of Western Australians rely on us to deliver and manage water across our state. If you’re driven to make a meaningful contribution, you’ve come to the right place. Real benefits that matter
- Real flexibility with options to work from home, 9-day fortnight, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing. What you can expect with this role
- The prospect to provide expertise and guidance to a dynamic and continually evolving team.
- Collaboration across a diverse range of teams including Water Use Verifications, Water Loss Prevention, Ratings Services, Customer Financial Solutions, Quality Assurance, AMI, Ratings, Metering Services and Field Services.
- The opportunity to manage and resolve contentious customer complaints raised via the Energy and Water Ombudsman
- The ability to provide input to existing processes and future initiatives that may lead to business changes or improvements in customer experience. Key Skills and experience:
- You are an innovative problem solver with a galvanised can-do attitude.
- You seek to role model our values and thrive on collaborating with various departments.
- Extensive water use and metering knowledge, experience and use of related systems.
- Experience in Ombudsman and Ministerial contacts is preferred but not essential.
- Ability to engage in outcome focussed coaching combined with skills in training.
- Outstanding customer engagement skills to manage complex and challenging customer interactions.
- You actively demonstrate a flexible approach to shifting priorities and demands to support your team. Sound like a match? Apply today If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role. Applications close 27th May 2026 As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check. We reserve the right to withdraw this ad prior to the closing date. Our commitment to a diverse and inclusive workplace: Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment. Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at or 08 9420 2000. To read our diversity and inclusion statement, please visit our website -

Published on 20 May 2026, 7:42 AM Apply on Kit Job: kitjobau.com/job/3qkdyz