Lead- Customer Solutions (Balcatta)

Permanent Position
- Based in Balcatta

Are you the kind of person who lights up a room with your energy, thrives on helping others grow, and believes that every customer interaction is a chance to make someone’s day? If so, we’ve got the perfect role for you!

We’re on the hunt for a Customer Service Team Leader who’s not just great at managing—but amazing at inspiring. You’ll be the driving force behind a high-performing team across our vibrant contact centres, setting the gold standard in customer care.

**What We Love About You**:

- You’re a coaching superstar—you bring out the best in people and know how to turn potential into performance.
- You communicate with clarity and empathy, especially during times of change. You don’t just tell people what’s happening—you help them understand why.
- You’re a customer champion and know how to put their needs front and centre when required.
- You tackle challenges with a solution-focused mindset and a can-do attitude.
- You know how to turn feedback into game-changing improvements.
- You’ve got a deep understanding of customer service environments and know exactly which levers to pull to boost performance.
- You’re a team builder—collaboration is your superpower, and you love seeing your team succeed together.
- You thrive under pressure, stay resilient in the face of challenges, and adapt quickly to a fast-paced, dynamic environment where priorities can change in an instant.

**What You’ll Love About the Role**:

- Lead and coach a passionate team, helping them grow and shine every day.
- Drive productivity and performance through smart goal-setting and KPIs that actually make sense.
- Spot opportunities for improvement and turn insights into action by analysing trends and service performance.
- Be part of a fun, quick-paced environment where your ideas are valued and your leadership makes a real impact.

**Why You’ll Thrive Here**:

- We celebrate wins—big and small.
- We believe in growth, both personal and professional.
- We’re all about teamwork, support, and making work feel less likewell, work.

Looking for variety? In this role, you’ll work across our Customer Hub and Contact Centres, with shifts scheduled between 6:00 AM and 10:00 PM, Monday through Sunday. If you love flexibility and a fast-paced environment, this is for you!”

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

**Applications close 18**th** December 2025.**

**Our commitment to a diverse and inclusive workplace**: Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

To read our diversity and inclusion statement, please visit our website Apply on Kit Job: kitjobau.com/job/3qmbau