Customer Support Officer Balcatta
Customer Support Officer Balcatta
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Balcatta, Australia -
Posted: less than a week ago
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Description
About Juniper
At Juniper we are proud to be one of Western Australia's biggest local aged care providers, championing individualised care that keeps our customers connected to the people, passions and places they have always loved. Right across the state, we are committed to exceptional care, accommodation, and support services for older Western Australians.
About the role
Juniper is seeking a warm, professional, and proactive Customer Support Officer to be the welcoming face and voice of our organisation. This is a pivotal role where compassion meets coordination, and every interaction counts.
As the first point of contact for prospective and emerging customers and their families, you’ll deliver empathetic, knowledgeable support that reflects Juniper’s values. You’ll also build strong relationships with internal and external stakeholders, ensuring seamless communication and service delivery.
Key Responsibilities
Educate, problem-solve, and guide customers toward solutions.
Prepare quotes, contracts, reports, and customer information packages.
Manage general office duties.
Assist with meetings, events, travel, and special projects. Maintain sales documentation and run weekly reports.
Deliver personalised support across multiple channels. Capture feedback and ensure customer satisfaction.
Maintain accurate CRM records and ensure all activities align with aged care regulations and privacy standards.
Uphold WHS standards and participate in safety training and risk management activities.
Skills & Experience
Certificate III in Business or equivalent
3+ years in customer service, sales support, or administration
Strong organisational and problem-solving abilities
Excellent communication and interpersonal skills
Tech-savvy with CRM and Microsoft Office proficiency
Ability to work independently and meet deadlines
Understanding of aged care systems and standards (desirable)
What's on Offer
Annual Salary of $73,788 + 12 % superannuation
Salary Packaging tax free perks up to $18,550 per year
Juniper Central Head office location in Balcatta-Free parking in office
Be part of a values-driven organisation that prioritises wellbeing and skilled growth
Enjoy exclusive discounts through Juniper and Corporate Health programs
How to Apply Apply on Kit Job: kitjobau.com/job/3rd0ip
At Juniper we are proud to be one of Western Australia's biggest local aged care providers, championing individualised care that keeps our customers connected to the people, passions and places they have always loved. Right across the state, we are committed to exceptional care, accommodation, and support services for older Western Australians.
About the role
Juniper is seeking a warm, professional, and proactive Customer Support Officer to be the welcoming face and voice of our organisation. This is a pivotal role where compassion meets coordination, and every interaction counts.
As the first point of contact for prospective and emerging customers and their families, you’ll deliver empathetic, knowledgeable support that reflects Juniper’s values. You’ll also build strong relationships with internal and external stakeholders, ensuring seamless communication and service delivery.
Key Responsibilities
Educate, problem-solve, and guide customers toward solutions.
Prepare quotes, contracts, reports, and customer information packages.
Manage general office duties.
Assist with meetings, events, travel, and special projects. Maintain sales documentation and run weekly reports.
Deliver personalised support across multiple channels. Capture feedback and ensure customer satisfaction.
Maintain accurate CRM records and ensure all activities align with aged care regulations and privacy standards.
Uphold WHS standards and participate in safety training and risk management activities.
Skills & Experience
Certificate III in Business or equivalent
3+ years in customer service, sales support, or administration
Strong organisational and problem-solving abilities
Excellent communication and interpersonal skills
Tech-savvy with CRM and Microsoft Office proficiency
Ability to work independently and meet deadlines
Understanding of aged care systems and standards (desirable)
What's on Offer
Annual Salary of $73,788 + 12 % superannuation
Salary Packaging tax free perks up to $18,550 per year
Juniper Central Head office location in Balcatta-Free parking in office
Be part of a values-driven organisation that prioritises wellbeing and skilled growth
Enjoy exclusive discounts through Juniper and Corporate Health programs
How to Apply Apply on Kit Job: kitjobau.com/job/3rd0ip
Highlights
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Company nameJuniper -
Job positionCustomer Support Officer Balcatta
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