Customer Service Officer (Bombala)

Position Customer Service Officer Package $69,362
- $76,563 + 12% Super (Grade 6 of the SMRC Salary System ) Responsibilities
- Provide efficient and effective quality customer service to all stakeholders of Snowy Monaro Regional Council through any customer channel including but not limited to in person, mail, email and telephone.
- Facilitate the provision of Service NSW agency services following appropriate training.
- Actively pursue and maintain a thorough working knowledge of Council’s activities and responsibilities as a means of delivering correct information to customers.
- Support the Customer Relationship Management system.
- Promote a positive image of an effective and efficient Council to the community through the provision of quality customer service.
- Be proactive when responding to customer inquiries.
- Receipt monies on behalf of Council including but not limited to cash, cheques, EFT and direct deposits.
- Undertake day-to-day functions to ensure that Council’s policies and objectives are achieved.
- Ensure all duties are carried out in accordance with Council’s policies and procedures and legislative requirements.
- Promote information sharing and knowledge transfer to drive evidence-based decision-making, enhance capability and optimise capacity.
- Contribute to the performance of Council: demonstrate skilled conduct, make the best use of knowledge, experience and skills and be accountable for own decisions and actions.
- Contribute to a safe workplace: comply with legislative and organisational requirements and be accountable for own decisions and actions. Qualifications
- Certificate III qualification or above in Business Administration, Customer Service or a related discipline with demonstrated contemporary experience in a similar role, or substantial contemporary experience in a similar role to support contemporary knowledge.
- Experience in cashier, cash handling and reconciliation processes.
- Demonstrated ability in using corporate software, Electronic Document Management Systems, CRM and MS Office suite.
- Willingness to undertake Service NSW training, which includes three one-week training sessions located in regional New South Wales.
- Experience in customer service and using phone systems.
- Excellent communication skills in both written and verbal.
- Proven ability to develop and maintain internal and external stakeholder relationships.
- Proven ability to perform under pressure along with effective conflict resolution skills and ability to de‑escalate difficult situations.
- Sound judgement to resolve issues quickly and effectively.
- Current Class C drivers’ licence. Desirable Criteria
- Experience with Finance and/or Customer Service-related software.
- Understanding of Council’s functions and responsibilities.
- Ability to work alone and as part of a team. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qb1lp