Customer Service Specialist (Rydalmere)

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

**Position Overview**

Our Customer Service Team, based in Rydalmere, is seeing a Customer Service professional to provide customer support in our Wholesale team to support our Galleries, Luxaflex and Independent customers.

**Responsabilities**:

- Advise customers of orders on hold or out of stock products
- Follow up outstanding order on hold responses
- Order parts and samples for customers as required
- Assess and raise Authorisation for Return (AFR’s) with customers
- Investigating repairs and processing paperwork, with an understanding of product warranty
- Follow up on urgent orders / Rework / Remake status
- Provide support to the BSM for allocated State
- Chasing up of lost in transit orders or damaged products
- Flexible in providing back-up support to the other customer service teams as requested

- Previous experience in a product-based Customer Service / Call Centre workplace
- Excellent customer service and telephone skills
- Strong organisational skills
- Ability to manage both internal and external relationships.
- Excellent written and verbal communication skills
- Excellent time management
- A high level of initiative and self-motivation.

**Perks**:

- On-site Parking
- Hybrid Work
- Be a part of a supportive, collaborative team where your contribution makes an impact.
- Enjoy generous discounts on our premium products
- Access to Social Club

Australia Apply on Kit Job: kitjobau.com/job/3pu0gx