Customer Service Officer (Call Centre / Contact Centre) …, Parramatta

Ready to make a splash in your career? WaterNSW is seeking an experienced **2x Customer Service Officers**(Call Centre / Contact Centre)** (Full-Time, Permanent)** to join our **Customer Services**team.

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.

This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.

**Our**perks** and Benefits**: At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
- Flexible working
- Work a 9-day fortnight at Full pay on the Enterprise Agreement
- Up to 16 weeks paid parental leave
- Fertility leave
- Yearly corporate wear allowance
- Professional development and educational assistance
- Access to remote area benefit packaging
- based on work location
- Attractive remuneration from $84,967 base + super
- And so much more!

**What**you’ll** do**: In this position, you’d be an integral member of an expanding team of dedicated Customer Service Professionals, delivering exceptional support and service to our customers. Driven by a shared commitment to excellence, you’ll work alongside like-minded individuals who are eager to ensure every customer experience is positive and solutions-oriented.

As a Customer Service Officer, you will be responsible for:

- Provide efficient and quality service and information to customers and stakeholders to improve the understanding of the regulatory requirements and options for securing and managing water access licences and approvals within the legislative framework and WaterNSW standards
- Evaluate and interpret customer needs and expectations, research information and source advice to accurately respond to customer enquiries and/or complaints consistent with legislation and other regulatory instruments
- Accept, process, and coordinate customer transactions, promptly and in accordance with relevant procedures, to ensure sustained customer satisfaction
- Resolve where practical or escalate problems to the appropriate alternative source in accordance with escalation procedure to enable effective resolution
- Collect and record data into the required business systems within a timely manner to ensure accurate provision of information to customers and generate accurate reporting for information and education purposes

**What we are looking for**:

- Must have previous experience working in a call centre environment
- Proven ability to navigate through multiple systems whilst maintaining customer engagement on the phone
- Well-developed analytical and problem-solving skills, with excellent attention to detail
- Demonstrated commitment to quality customer service with the ability to build rapport with a wide range of internal and external stakeholders
- **Beneficial**: Experience working in government and/or a highly regulated industry and / or awareness of legislative requirements and regulatory frameworks

**How we will support you**:

- At WaterNSW, we balance flexibility
- and the way we work
- with the needs of the business, our teams, and us as individuals.
- When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the perks of flexibility can be achieved in other ways, such as through a condensed work week.
- We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities.

**More about our team / culture**:

- No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public.

**Who is**WaterNSW**?**

WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution
- for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.
- Click for Position Description
- Please note this can only be accessed on the WaterNSW Careers Page.
- You must have full work rights in Australia to qualify for all positions at WaterNSW._

**We are a 2025 Circle Back Initiative Employer
- we commit to**respond** to every applicant.**

**Privacy and collection of your personal information Apply on Kit Job: kitjobau.com/job/3qmj7q