Claims Manager (Parramatta)

We’re on the lookout for a client-focused and detail-driven professional who thrives in a fast-paced, purpose-driven environment. If you excel at balancing empathy with precision and take pride in delivering compliant, compassionate service, you’ll feel right at home here.

**ABOUT US**

We are a purpose-driven service company committed to assisting individuals through one of life’s most challenging times. At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we empower eligible individuals to access essential medical treatments by facilitating the early release of their Superannuation on compassionate grounds. For over a decade, we have been making a meaningful impact, helping thousands ease their financial burdens while prioritising their health.

With offices strategically located in Sydney and Canberra, we provide nationwide support to ensure our clients receive the care they need, wherever they are. As industry leader, we are committed to continuous innovation, delivering exceptional client experiences, and fostering a workplace culture that promotes professional growth and collaboration.

As we continue to grow, we are excited to invite an experienced and highly competent **Claims Manager**to help with our mission of transforming lives.

**THE ROLE**

As a dedicated consultant, serve as the primary contact in addressing all client inquiries and concerns. Take ownership and accountable for a sustainable high level of performance in critical areas of (1) Client Engagement and (2) Service Delivery.

Ensure that clients are achieving their desired outcome as well as maximum value from SuperCare services. Nurture a Culture of Trust & Accountability by serving as a role model in reinforcing SuperCare Core Values and ethical behavior.

Provide valuable insights into continuous improvement of the service offerings as well as the Client Experience.

**Responsibilities**:

- Review supporting documents to ensure compliance with ATO guidelines
- Schedule the lodgment
- Resolve all client inquiries and concerns with empathy, urgency, and professionalism
- Uphold SuperCare policies and procedures while adhering to service level agreements (SLAs) with clients

**THE PREFERRED QUALIFICATIONS**
- At least 1 year of experience in a customer service role, preferably in a corporate setting within a service industry such as insurance and banking industries
- Solid interpersonal skills and the ability to build rapport with clients and colleagues
- Excellent written and verbal communication skills, with a keen attention to detail
- Proficiency in using CRM and other relevant tools
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- A proactive approach to problem-solving and a commitment to delivering exceptional service
- A client-first mindset with a strong sense of empathy and accountability

**THE OFFER**
- Competitive salary commensurate with experience
- Opportunity for professional development and advancement within SuperCare
- A dynamic and supportive work environment committed to an engaging Employee Experience
- Comprehensive training program

**HOW TO APPLY**

Pay: From $65,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Supplementary Pay:

- Bonus

Application Question(s):

- Expected annual salary

Work Authorisation:

- Australia (preferred)

Work Location: In person Apply on Kit Job: kitjobau.com/job/3qmldq