Customer Care Officer - Software Support (Parramatta)

Summary: BESTMED is the leading provider of automated medication management solutions to Australian pharmacies and Aged Care facilities. We are passionate about delivering technology solutions to improve safety and efficiencies that directly translate into positive health outcomes for our customers. We are seeking a highly motivated and customer focused Customer Care Officer to join our team. The successful candidate will be responsible for providing exceptional customer service consistently exceeding expectations. Responsibilities:
- Provide exceptional customer service support by understanding customer needs, troubleshoot issues, and ensuring timely resolution
- Provide software support helping users understand system features and troubleshooting technical issues
- Provide support for all BESTMED products
- Responsible for supporting pharmacists, nurses, and prescribers to enable them to maximise the use of BESTMED platform
- Work independently and within a team
- Support via various channels, phone, email, chat and maintaining accurate records of client interactions
- Meet support SLA Skills and Qualification:
- Proven experience in a customer service
- Excellent communication and interpersonal skills
- Strong problem solving and decision making abilities
- Proficient in common IT office applications (Microsoft Office, Collaboration, Ticketing system)
- Experience as pharmacy technician supporting aged care
- Experience in dispensing and MMS systems
- Technical and SQL knowledge is an advantage
- Ability to participate in versatile shift work, after hours and weekend
- Complete a National Police Check Employment type and Salary:
- Full time
- Base salary $69,955 – $78,924
- Potential additional earning through participating in flexible shift work (after hours and weekend)
- This position is a full‑time role with core operating hours Monday to Friday during standard business hours. Additional earning opportunities are available to undertake on‑call shifts after hours, weekends and public holidays Company Overview BESTMED is Australia’s leading medication management provider to aged care homes in Australia. Our aim is to provide safer medication management practices and improved consumer outcomes to vulnerable Australians. Our software connects the home, prescribers and pharmacists through a single, paperless and real-time resident medication record. The platform is easy-to-use and rich in intelligent tools and reports that support clinical safety, compliance and governance. By reducing clinical risk and streamlining the administration load on staff, we allow our aged care customers to focus on the resident and their health outcomes. BESTMED has been implemented in more than 1,000 aged care homes (and growing) and provides medication management solutions for more than 90,000 consumers (and growing). The business is growing rapidly and has a clearly defined growth strategy. The business currently employs a team across sales, development, customer service, operations and finance, with the majority of roles based in Western Sydney, NSW Apply on Kit Job: kitjobau.com/job/3qxdup