Customer Support Officer (Part Time) (Parramatta)

**Located at Parramatta, part time 20 hours per week (3 days)**:

- **Fixed-term contract to run until November 2026**:

- **EA Level 7 $99,550.81 base salary + Super**

Are you passionate about delivering exceptional service? Join Sydney Water as a Customer Support Officer and play a key role in supporting our business customers with Sydney Waters suite of products and services.

**About The Role**

This role will be at the heart of our business customer operations, managing high volumes of correspondence, and ensuring seamless day-to-day office administration. You’ll also engage proactively with customers, helping them navigate important services like trade waste and backflow containment.

**Responsibilities**:

- Deliver Exceptional Service: Provide high-quality support to business customers, ensuring all interactions meet Sydney Water’s service standards, including response times
- System & Process Support: Work with multiple Sydney Water systems and tools (e.g., SAP, CRM, WasteID, Tapin) to manage customer correspondence and ensure accurate record management.
- Build Strong Relationships: Collaborate effectively with internal teams, consultants, and service providers to streamline customer experiences.
- About You: We’re looking for well developed critical thinking skills and initiative combined with a keen eye for detail. In addition:

- A customer centric mindset and strong written and verbal customer communication skills
- A willingness to learn and swiftly understand new concepts and new systems.
- Able to work on multiple work streams with competing priorities to ensure overall targets and KPIs are met with a highly pro-active nature.
- Capable in handling customer conversations, particularly where non-compliance is identified and being able to remain professional and clear when delivering advice.
- Work autonomously and use critical thinking to resolve customer queries with existing processes
- Able to work with SAP CRM, ISU, Fiori and other systems as required.
- A positive Team mentality to contribute to a great team culture.

Please see the position description for the role’s full accountabilities.

**Why join us**

At Sydney Water, your work will make a real difference in people’s lives—and your own. With diverse projects and roles, you'll find ample career growth opportunities. At Sydney Water, we actively seek and celebrate diversity, equity, inclusion, and individuality., fostering a safe environment where everyone can thrive and shape impactful community projects. We offer flexible working arrangements and opportunities for career progression among our many benefits.

**Dive into Our Great Benefits**:

- **Competitive Remuneration**: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
- **Hybrid Work Environment**: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
- **Continuous Skilled Growth**: We will invest in your career with leadership and development programs to propel your success.
- **24/7 Wellbeing Support**: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
- **Discounted Private Health Insurance**: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
- **Family First**: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
- **Fitness Passport**:Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
- **Novated Leasing**:Get in the driver's seat of your financial future with our novated lease options.

**Working at Sydney Water Apply on Kit Job: kitjobau.com/job/3qzecw