Senior Process Executive (Parramatta)

ABOUT US Infosys BPM (), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia. Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists. Role:
- Senior Process Executive Location:
- Parramatta, Sydney Status- 12 months full-time contract role NOTE
- Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role. :
- Execute transactions as per prescribed guideline, and timelines and execute predefined procedure with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies and norms of the company. The performance indicators for the role would be
-
- SLA compliance
- Execute transactions as per prescribed guidelines and timelines
- Effectively execute the calls of the customer, resolve queries as per deliverables
- outlined
- Maintain call support quality as per the prescribed standard, handles repetitive
- calls and strive for target maximization in order to meet quality standards
- Resolves individual cases that need re-work in order to ensure highest customer
- satisfaction score from the end user
- Share and capture the experiences in order to facilitate capture tactic knowledge Preferred Qualifications:
-
- Tertiary qualifications Other Essential Skills and Requirements:
- 1 – 5 years of experience in similar role
- Positive communication skills both written and verbal
- Basic Computing and Numeracy Skills
- Ability in handling difficult customers
- Ability to persuade people
- Ability to work in pressure situation Infosys BPM is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats) or have an enquiry about the support provided, please contact HR Team on 02 8913 5900 or email to Please click on the Apply link below to upload your resume before the closing date. We reserve the right to withdraw this advertisement prior to the closing date. We respectfully request agencies not to forward unsolicited resumes unless requested. Apply on Kit Job: kitjobau.com/job/3r1v0t