Customer Service Specialist - Permanent (Rydalmere)

Are you a customer service professional looking for a stable company who is a market leader -where you can grow your career? Onsite parking or bus at the door Ongoing training and development opportunities Customer Service Representative
- Global Leader | Manufacturing Focus
- Rydalmere
- Onsite Parking + Bus Stop Out Front
- Permanent Full-Time, Monday- Friday 8.30am-4.30pm or 9am-5pm
- 1 Day Work from Home (after training period) Are you a customer service skilled who thrives on delivering exceptional support in a fast-paced, product-based environment? This is your opportunity to join a global market leader known for its excellence in customer service, its supportive team culture, and its commitment to employee development. These busy and varied customer service roles will see you as the first point of contact for wholesale customers, assisting with product information, warranties, order tracking, and general inquiries. You'll also work closely with the Sales Team, providing them with timely updates on pricing, availability, and order status. What You'll Be Doing:
- Answer incoming phone calls and emails from distributors
- Provide detailed and accurate product information
- Manage warranty and order-related inquiries
- Process and follow up on customer orders
- including urgent, back-ordered, and out-of-stock items
- Place parts orders as needed
- Assist the Sales Manager with updates on customer activity, product availability, and logistics
- Investigate lost or damaged shipments
- Work with internal teams to resolve delays or order holds What You Bring to the Team:
- Proven customer service experience, preferably in a manufacturing or product-based environment
- Strong phone and email communication skills
- High attention to detail and accuracy when processing orders
- Ability to work under pressure, meet deadlines, and juggle multiple tasks with minimal supervision
- A reliable, mature, and professional attitude with a focus on solutions and teamwork
- Tech-savvy with the ability to learn and retain product and system knowledge quickly Why You'll Love These Roles:
- Permanent Full-Time, Monday- Friday
- Work for a well-established global brand that values its people
- Enjoy a collaborative and inclusive team environment
- Be supported with training, development opportunities, and room to grow
- Great work-life balance with 1 day working from home after training period
- Convenient Rydalmere location with onsite parking and public transport at the door If you're someone who takes pride in your customer service skills and understands the demands of a product-driven, manufacturing-based business—apply now and join a company that invests in its people and rewards performance. Click APPLY #SCR-narelle-browne Apply on Kit Job: kitjobau.com/job/3r3p78