Metering Officer Parramatta

11‑month fixed‑term contract: EA Level 3E ($81,494.94 base salary plus superannuation). 38hour working week, 19‑day month. About the Role Join our Metering Operations teams on this three‑year contract where you’ll play a key role in delivering accurate and timely information that supports billing and customer service excellence. In this energetic role, you’ll lead the operational delivery of metering services, including customer meter exchanges, data processing, and case management of metering‑related enquiries. You’ll be instrumental in maintaining the data that drives Sydney Water’s revenue, with the customer and community at the heart of everything we do. Key Responsibilities
- Maintain and update customer, meter exchange, and property data systems
- Process Customer Service Requests and interact with internal and external customers
- Manage day‑to‑day contract activities for meter exchanges and call‑out work orders
- Coordinate meter exchange contract services and analyse related work orders
- Contribute to process improvement projects About you
- Robust computer skills with high accuracy in data entry and ability to navigate multiple systems
- Advanced Microsoft Excel skills
- Experience in utilities or customer service is a plus
- Familiarity with enterprise billing systems (SAP preferred)
- Willingness to work on a rotating roster (Monday‑Friday) Please note this role is internally titled Customer Service Representative – Metering Operations as outlined in the job profile. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r6qzx