Customer Service Consultant Parramatta

About the Role

As an Optical Customer Service Consultant in our Silverwater location you will learn about the optical industry, optics and optical dispensing. You will be trained to become one of our Customer Service Representatives who are the primary contact point for customer enquiries via inbound and outbound calls and emails, and are relied on by our customers for technical advice and product recommendations on different lens solutions.

Why us? Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray‑Ban and Laubman & Pank Up to 50% off Oakley eyewear and apparel throughout the year. Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.

Your responsibilities Provide exceptional customer service through inbound and outbound calls and email enquiries. Assist customers with product recommendations and lens solution advice. Develop knowledge of the optical industry, including eye conditions and optical dispensing. Support customers with technical enquiries while building robust ongoing relationships.

About you Genuine interest in the optical industry and eagerness to build a long‑term career. 2+ years’ customer service experience, ideally in a call centre, healthcare or retail environment. Solid communication skills with the ability to confidently assist customers via phone and email. High attention to detail with robust organisational and multitasking skills. Reliable, proactive and confident using computer systems and ordering platforms.

Equal Chance

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal prospect regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a secure and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

J-18808-Ljbffr J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rlnqu