Delivery Enablement Lead, Tech & Operations (City of …, City of Parramatta Council

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6,500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid growth opportunities. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people. About the role We’re seeking a Senior Manager, Delivery Enablement to play a critical leadership and integration role across Technology delivery and operations within our Retirement Solutions business. This role is accountable for ensuring that both change‑the‑business (CTB) and run‑the‑business (RTB) work across an assigned technology stream is well‑planned, appropriately governed, resourced, and delivered in line with enterprise strategy, risk controls, and service expectations. Working in close partnership with Platform Services Owners, Technology leaders, and senior business stakeholders, you will provide end‑to‑end oversight of portfolio planning, delivery governance, resource allocation, release management, and operational stability—ensuring predictable, high‑quality outcomes for the business and our customers. This is a highly visible role that sits at the intersection of strategy, platform ownership, engineering delivery, and business demand, requiring robust judgement, influence, and systems‑level thinking. What you’ll be responsible for Strategic delivery leadership
- Lead the intake, assessment, prioritisation, and scheduling of change demand across your technology stream
- Drive integrated portfolio and operational planning cycles, balancing strategic priorities with platform capacity and operational resilience
- Establish and maintain clear change governance, ensuring risks, dependencies, impacts, and timelines are transparent and well‑managed
- Support business case development, advantages tracking, and investment planning Technology delivery & operational oversight
- Ensure BAU operations, maintenance, and service improvements are planned, resourced, and executed effectively
- Maintain visibility of operational health, capacity constraints, performance indicators, and risks
- Partner with Platform Services Owners to ensure operational readiness for releases, upgrades, and service changes
- Oversee release and change governance to minimise service disruption and maintain compliance
- Drive continuous improvement in delivery processes, reporting, dashboards, and insights
- Oversee allocation of shared delivery capacity across change and run initiatives
- Monitor resource utilisation, forecasting, and demand to ensure sustainable workloads
- Identify and escalate capacity risks, resourcing gaps, and prioritisation conflicts
- Maintain an integrated delivery schedule across platforms, products, and services Risk, compliance & resilience
- Ensure delivery and operational practices comply with risk, audit, security, and regulatory requirements
- Maintain visibility of technology risks and ensure mitigation actions are prioritised and completed
- Support internal and external audits, remediation activity, and operational resilience requirements People leadership
- Build capability across delivery management, change governance, planning, and stakeholder engagement
- Promote a culture of accountability, continuous improvement, innovation, and customer focus
- Role‑model MUFG values, fostering a diverse, inclusive, and high‑performance environment
- Coach and mentor team members to achieve both business outcomes and career growth
- Act as a key interface between Technology, Operations, Transformation, and the business
- Provide clear, consistent communication on delivery commitments, progress, risks, and changes
- Build strong relationships with senior business leaders, operations, risk, finance, and transformation partners
- Ensure business strategy, user feedback, and customer expectations inform platform priorities What you’ll bring
- Significant experience in technology delivery, portfolio management, operational planning, or change governance within complex environments
- Strong understanding of Agile, hybrid delivery models, service operations, and release/change management
- Proven ability to manage multi‑team dependencies, competing priorities, and shared resource models
- Strong stakeholder management and influencing skills across senior technology and business leaders
- High analytical capability with the ability to identify risks, interpret data, and drive proactive decisions
- Experience working in regulated environments with material risk, cyber, and compliance obligations
- Demonstrated people leadership experience and a track record of delivery excellence
- Certifications in Agile, SAFe, ITIL, Project/Program Management, or Service Management
- Experience in financial services, pensions, or large‑scale platform environments Some of our Employment Benefits
- Flexible and Hybrid Working – enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program
- to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development
- Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
- Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verification. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rtlfj