Service Desk Engineer Level 1 | Customer Focused MSP Role …, City of Parramatta Council

Parramatta based | In office | Growing MSP $60,000 – $70,000 + super HD IT is a values driven Managed Service Provider based in Parramatta. We’re looking for a Level 1 Service Desk Engineer who brings a positive attitude, strong customer focus, and a desire to build a long term career in IT. This role is ideal for someone early in their career who wants real responsibility, clear structure, and a team that genuinely supports growth. The role You’ll be the first point of contact for our clients, providing professional IT support via phone, email, and remote tools.
- Triage and resolution of Level 1 IT issues
- Delivering a calm, professional, customer focused service
- Logging and managing tickets accurately within our systems
- Following processes and escalating issues when required
- Contributing to knowledge base documentation
- Working closely with a cooperative service team What we’re looking for We hire for attitude first, skills second.
- Customer focused and enjoy helping people
- Explicit, professional, and confident in communication
- Organised, reliable, and detail oriented
- Positive, solutions focused, and open to learning
- Comfortable working in a team environment Experience and requirements 1+ year experience on a service desk (MSP experience preferred) IT degree or TAFE qualification Working rights in Australia for a minimum of 2 years Working knowledge of
- Windows desktop environments
- Microsoft 365, Exchange, and SharePoint
- Active Directory user administration
- Basic networking and endpoint security Why HD IT? Our values guide how we work with clients and each other:
- Customer Above All
- Solutions Focused
- Professional
- Always Evolving
- Positive Attitude You’ll be joining a team that values accountability, learning, and doing the right thing. What’s on offer
- Supportive, down to earth team culture
- Structured learning and career development
- Exposure to a broad MSP technology stack
- Stable, Parramatta based, in office role If you want to build your IT career in a people first MSP where your attitude actually matters, we’d love to hear from you. Company Overview Please visit our company website for more information #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rtwi4