Technical Operations Manager (Glenbrook)

Leidos Australia is seeking a Technical Operations Manager to support the Air Component Command and Control Capability System (AC‑C2CS) at RAAF Base in Glenbrook, NSW.

The role reports to the Service Delivery Manager and works closely with nationwide IT support teams and stakeholders to coordinate cross‑regional operations and maintain high service performance. Key Responsibilities
- Managing a technical team and coordinating SMEs/vendors for major incident resolution, ensuring clear communication and reporting.
- End‑to‑end delivery of reliable, productive, and high‑quality IT services supporting core business operations.
- Building relationships with IT and business stakeholders to drive innovations that improve reliability, performance, and efficiency.
- Monitoring IT service health against SLAs, KPIs, and metrics, and managing vendor/customer performance reviews.
- Influencing and negotiating with diverse stakeholders to manage expectations and priorities effectively. Qualifications
- Proven track record building high‑performance teams.
- Strong communication, collaboration, problem‑solving, and ability to work under pressure; mentoring experience desirable.
- Proven experience in managing complex IT infrastructures, preferably in Government or Defence ICT environments.
- Intermediate ITIL certification (Service Operations, Transition) and practical application of ITIL processes.
- Familiarity with MS Windows Server, Active Directory, Exchange, SCCM, SCOM, and experience in large‑scale enterprise environments. Compensation and Benefits Pay range is a general guideline only. Benefits include competitive compensation, health and wellness programs, income protection, paid leave, and retirement plans. Next Steps To apply, visit our Careers page or click the link provided. The recruitment process includes one virtual interview and/or a face‑to‑face interview and background checks. Contact For additional support during your application or throughout the recruitment process, email . Commitment to Inclusion Leidos Australia is an equal opportunities organisation and is committed to creating an inclusive workplace. Non‑Discrimination Statement All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qgidy