Residential Supervisor – Penrith

Residential Supervisor – Specialist Disability Accommodation (SDA) Healthscope Independence Services (HIS) is seeking an experienced Residential Supervisor to lead our Specialist Disability Accommodation (SDA) apartment services operating within the National Disability Insurance Scheme (NDIS).
- Permanent, Full Time
- Classification: Level 4 (pay will be determined based on experience)
- Location: Penrith, NSW About Us For over 30 years, Healthscope Independence Services has supported people with disability to live more independently. Operating across multiple states, we provide both community‑based and in‑house support, guided by a person‑centred approach. Our team is driven by compassion, respect, and a shared goal of helping clients achieve what matters most to them. We work with clients on their plans to reach their independence goals in our homes or in the community and build their confidence to make more choices in their daily life. Healthscope Independence Services is NDIS accredited and registered with TAC and WorkSafe Victoria, TIO and iCare. We meet all government and legislative requirements. What We Offer
- Supportive and inclusive workplace culture.
- Penalty rates, allowances, and entitlements in line with the SCHADS Award.
- Employee Assistance Program (EAP) for confidential wellbeing support.
- Everyday Star recognition programs for outstanding performance.
- Ongoing Learning and Development. About the Role The Residential Supervisor will lead a dedicated team of support workers, ensuring the day‑to‑day care and support provided to clients is consistent, safe, and empowering. This role will collaborate closely with the internal leadership team to maintain service continuity and positive client outcomes. A Typical Day
- Lead and supervise a team delivering 24/7 disability supports.
- Support clients with complex needs and ensure services align with their individual goals.
- Responsible for rostering all direct support staff within the house, including monitoring absenteeism and recommending escalation.
- Monitor compliance and quality, such as staff training, documentation, audits, and continuous improvement activities across the service.
- Oversee support workers, provide guidance, and ensure high standards of cleanliness and comfort.
- Complete incident reviews, risk assessments, or quality improvement tasks.
- Coordinate client admissions, transfers, or service changes.
- Participate in leadership meetings, report KPIs, and plan service improvements. Qualifications and Experience
- Experience in disability, attendant care, or community care coordination.
- Strong understanding of NDIS, TAC or iCare programs.
- Experience coordinating teams across multiple sites, including rostering, workforce planning, and service delivery oversight.
- Excellent communication, written, interpersonal, and organisational skills.
- Excellent organisational and rostering abilities.
- Confident communicator with a proactive, solutions‑focused approach.
- Ability to manage multiple clients and priorities.
- Experience supporting complex or high‑needs clients is highly regarded. If you meet these criteria and feel this role aligns with your values and experience, we would love to hear from you. Please include a cover letter and CV. You will only be contacted if you proceed to the next stage. Why Healthscope? When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation – every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for. Discounted health insurance. Continuous professional development, education, and support provided to encourage growth. We support each other, share learnings, celebrate successes, and face challenges together. We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. Equal Prospect Employer Healthscope is an equal opportunity employer supporting diversity in our workforce. We encourage women, people of Aboriginal and Torres Strait Islander heritage, and people of culturally diverse backgrounds to apply. More Information Our commitment to quality and safety for our clients, staff and visitors is our highest priority. Applicants will be required to provide a valid NDIS screening check, First Aid, CPR, driver’s licence and evidence of right to work in Australia prior to appointment. For more information visit our website. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rfrbr