Technical Operations Manager (Glenbrook)

Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full‑timers), you can accrue up to 12 days of leave per year. Leidos Life Hub provides access to discount offers or cashback rewards with over 400 Australian and International retailers. An active NV‑1 Security Clearance is required for the role (NV‑2 desirable). The team works 100% from site. Your New Role And Responsibilities The Air Component Command and Control Capability System (AC‑C2CS) is a mission‑critical suite of software applications that enables the Australian Defence Force (ADF) to effectively plan, prepare, execute, manage, and report on aviation operations. Working from the RAAF Base in Glenbrook, NSW, the Technical Operations Manager plays a key role in delivering reliable, mission‑critical services. Reporting to the Service Delivery Manager, the position works closely with IT support teams nationwide and collaborates with a wide range of stakeholders to coordinate cross‑regional operations and maintain high standards of service performance. Key Responsibilities Include
- Managing a technical team providing solutions and coordinating SMEs/vendors for major incident resolution, ensuring clear communication and reporting.
- End‑to‑end delivery of reliable, efficient, and high‑quality IT services supporting core business operations.
- Build relationships with IT and business stakeholders to drive innovations that improve reliability, performance, and efficiency.
- Monitor IT service health against SLAs, KPIs, and metrics, and manage vendor/customer performance reviews.
- Influence and negotiate with diverse stakeholders to manage expectations and priorities effectively. What You’ll Bring To Make An Impact
- Proven track record building high performance teams.
- Strong communication, collaboration, problem‑solving, and ability to work under pressure; mentoring experience desirable.
- Proven experience in managing complex IT infrastructures, preferably in Government or Defence ICT environments.
- Intermediate ITIL certification (Service Operations, Transition) and practical application of ITIL processes.
- Familiarity with MS Windows Server, Active Directory, Exchange, SCCM, SCOM, and experience in large‑scale enterprise environments. Diverse Team Members, Shared Values and a Common Purpose Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It’s about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia. Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community. Pay and advantages are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rudij