Customer Banking Specialist Windsor (South Penrith) (City …, City of Penrith

Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact customers’ lives, and be there for them when they need us. Part Time Roster (12 hours per week)
- Monday: OFF
- Tuesday: OFF
- Wednesday: 12.00pm
- 4.00pm
- Thursday: 10.00am
- 2.00pm
- Friday: 12.00pm
- 4.00pm Customer Banking Specialist – Riverview Shopping Centre Branch Responsibilities
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Support customers with enquiries, maintenance on accounts and process applications for credit products
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & driving our risk‑adverse culture Qualifications
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms in a explicit way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail workplace whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers We’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rwjft