Patient Services Officer | Call Centre Bookings (Perth)

About the role Our Patient Services team is responsible for liaising with medical specialists, GPs, patients and members of the general public; assisting with everything from general enquiries to the co-ordination of bookings over the telephone and via email. In the role of Patient Services Officer you will be the first point of contact for people choosing our company and therefore can make or break our reputation; hence a welcoming, skilled and accurate approach is key. Our Patient Services office is now located in the suburb of Innaloo within the complex that houses Westfield Innaloo Shopping Centre, Bunnings, Chemist Warehouse etc. Convenient car parking and public transport options are available on site. This key department of our business is growing and we have multiple new positions available to support this expansion. Qualifications

- An understanding that all communication is via the telephone & email with no face to face customer interaction
- Experience within or at a minimum, an interest in, the health and medical field
- Patients First focus
- Exceptional customer service skills
- A polite phone manner
- A high degree of computer literacy
- A keen attention to detail
- A warm approach with the ability to converse with people from diverse social and cultural backgrounds This is a full time position working a 37.5 hour week. Due to the nature of the position, flexibility is key as shift start and finish times will be variable and include weekend shifts. Currently the department operates between 07.45am and 5.15pm and hence 7.5hr shifts are worked within these hours.

Shifts are rotated amongst the team so that everyone can enjoy a variety of working hours. Benefits

- Discounted fees on SKG services for staff and family members
- Job stability with SKG currently in its 45th year!
- Ability to accrue Time off in Lieu
- Paid parental leave policy
- Commitment to your health and well-being, providing access to an Employee Assistance Program
- Access to a discounted rate with 2 prominent corporate health funds
- Access to discounted gym membership via Fitness Passport
- FLARE employee benefits & discounts program including novated leasing
- Rewards and Recognition program #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3q46dn