Customer Service Officer - Home Care Help Desk (Perth)

Overview Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our vision is a community where every older person is honoured and valued. Our mission is to enable older people to maintain their individuality and receive what is needed for a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead reforms that benefit our workforce, caring for those who care for a career. Advantages
- Competitive rates
- Salary packaging benefits up to $18,550
- School holidays childcare assistance
- Health and wellbeing programs and more
- Ongoing training and development to keep your skills growing
- Access to our Employee Assistance Program At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference! The Role This role is to support current Support at Home and CHSP clients in accessing and receiving their services in an effective way according to their cultural preferences, so providing a key point of contact in care services in a manner that suits their preferences, needs and wellbeing. This role is offered on a casual basis. Key Responsibilities
- Maintaining excellent customer service
- Providing clients an opportunity to provide feedback on their care services
- Booking ad hoc or additional care services requested by clients
- Resolving or escalating customer complaints/concerns in a timely manner
- Triaging calls to respective departments or service managers
- Uploading client notes into systems for documentation for care managers
- Conducting yourself in a professional manner at all times, ensuring a workplace free from discrimination and harassment
- Covering other roles in Customer Service, as directed by the CS Team Leader
- Taking responsibility for a safe working environment to prevent injury to self and others
- Complying with Amana Living Policies and Procedures as set out in Policy Manuals and the Charter of Residents’ Rights and Responsibilities Competencies & Behaviours
- Effective time management and problem-solving skills
- Sensitivity to confidentiality, gender, cultural diversity, disability and age in dealing with diverse client groups
- Effective planning and organising skills
- Well-developed written and verbal communication skills
- Able to manage emotional or distressed customers in a supportive manner Essential Criteria
- Demonstrated customer service experience
- Knowledge of the Aged Care industry and/or Home Care Common Standards (desirable)
- Sales experience would be advantageous (desirable)
- Ability to obtain a National Police Clearance (within 6 months validity)
- Successful completion of pre-employment health form and reference checks
- Evidence of current flu vaccination How To Apply If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r13h6