Guest Service Expert - Part Time (Perth)

Overview The Westin Perth is looking for our next Guest Service Expert
- Part Time. Job Number: . Job Category: Rooms & Guest Services Operations. Location: The Westin Perth, 480 Hay Street, Perth, WA, 6000, Australia. Schedule: Part Time. Located Remotely? N. Position Type: Non-Management. Our Company

Marriott International is the world\'s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you\'ll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at Find Your World.™ Our Brand

The more you travel, the more your well-being can get left behind. There\'s a place that doesn\'t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you\'re given a choice, not just to get up, but to rise. Guest Experience Expert

Our jobs aren\'t just about giving guests a smooth check-in and check-out. We want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. Responsibilities
- The check in and check out of hotel guests
- Maintaining guest accounts
- Taking reservations when required
- Assisting with all guest inquiries and directing internal and external phone calls
- Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department
- Create a welcoming impression as an ambassador for the hotel at all times
- May process food & beverage orders, answer questions on menu selection and record transactions in the point-of-sale system
- Create guest moments and follow up with guests to ensure their request has been resolved to their satisfaction
- You may rotate to cover some of our overnight shifts Skills & Experience
- Competent with Word, Excel, PowerPoint and software packages
- Competent with OPERA Software or similar
- Passion for delivering energetic customer service
- Positive attitude and an electric personality
- Articulate and confident in English language
- Ability to smile on the phone
- Passionate about a career in hospitality management
- Australian Working Rights What You Will Enjoy
- Marriott\'s “Life. With the Works” offers a portfolio of benefits to support work-life balance, including more leave, more perks, and more perks
- Parental leave, Birthday leave, Long service leave portability across all Marriott Brands
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities
- Access to Employee Assistance Programs We look forward to reviewing your application. Equality statement: Marriott International is an equal opportunity employer, welcoming all and providing access to chance. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand\’s unique programming to life. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r9ew6