Executive Manager, Real Time (Customer) Interaction (Perth)

You are a leader with demonstrated experience shaping organisational thinking, providing data driven insights and excels in articulating progress against strategic outcomes
- We are creating Australia’s leading digital banking that help customers simplify their banking needs
- Together we’ll focus on customer first; fast, and protected; digital leadership; and operational excellence
- which combined, will enable us to play our role in building a brighter future for all

See yourself in our team

Real Time engagements with our customers is a critical capability that will enable Bankwest to support, service and communicate with our customers as we firmly focus on becoming Australia’s favourite digital bank.

As we accelerate towards our ambition, we have a need to bring together the many teams across Bankwest that will make this experience possible from Engineering, Analytics, Change Management, Risk, Marketing and other product related Crews in a unified way to refine the Product Vision and Strategic Roadmap, and create real business and customer outcomes through delivery.

Do work that matters

As Executive Manager, Real Time (Customer) Interaction Management your role will be to bring together the various contributors to the delivery of this key piece of work across the bank
- ensuring dependencies are managed, that a shared understanding is in place and prioritisation of the work facilitates acceleration towards our goals.

This role is a crucial stream of work to ensure that the investment turns into measurable outcomes for our customers, and for the bank. Building the capability and establishing the technology is one part of the equation, how you balance out the value to the customer through new direct experiences the team creates, and building the backlog to help realise value.

A key part of your role will be to define the 3 year Product Vision for this Crew
- what problems can this capability be helping to solve for customers, and for the bank, and what ongoing enhancements, and feature builds are required to achieve that outcome including the use of Generative AI, and Machine Learning. A key requirement of this role will also be that of risk management to ensure we are going above and beyond to keep our customers, and Bankwest safe
- your sound judgement, and attention to detail will be vital to the delivery of the project.

You will work alongside other Crew Leads, Finance, the Project Management Office and Value Realisation team to determine where to best deploy the capability, to estimate benefits, develop KPIs for progress tracking, and define the ‘definition of done’.

This role will report to the General Manager of Enablement, and will have a high level of engagement with senior members of the leadership team to ensure we are working together to deliver on our shared objectives on an agreed timeline, and transparency of marrying up investment spend with benefit realisation.

This is a 12 month Secondment/Max term Agreement

About You
- You have prior experience in agile delivery specifically with a data and technology focus
- You are self-driven and tenacious with strong stakeholder engagement & communication skills
- You lead like an owner
- you are clear on what is expected of you, solve problems, know when it escalate issues quickly and take accountability
- You are curious and humble
- you know when to ask questions to create a shared understanding. You have an enquiring mind.
- You have demonstrated experience in consolidating complex information into coherent narrative for varied audiences
- You have experience simplifying technology concepts and activities into plain-English
- You have proven experience motivating staff, engaging and influencing senior stakeholders and driving efficiency through productivity based disciplines
- You are confident with polished communication skills
- You have a risk mindset
- proactively identify and understand, openly discuss and act on current and future risks

Working with us: Whether you’re passionate about customer service, driven by data, or called by creativity, a career with Bankwest is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive!

You’ll be supported when faced with challenges and empowered to tackle new opportunities. You’ll be empowered to do your best work and be given a choice about when and where that work happens. We really love working here, and we think you will too.

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