Customer Support Representative (Perth)

Work for an Australian HRD Employer of Choice winner for 10 years in a row! Join a forward-thinking organisation that values new ideas and innovation. Join Data#3 as a Customer Support Representative , where you’ll play a crucial role in delivering outstanding service and support to our technology clients across our end‑user compute portfolio. In this full‑time hybrid role (minimum 2 days a week in the office) based in Perth, you’ll provide expert assistance, streamline processes, and collaborate with internal teams to ensure a smooth customer experience. If you’re passionate about problem‑solving, customer satisfaction, and working in a fast‑paced tech setting, we’d love to hear from you! In this role you will:
- Provide day‑to‑day sales and customer support to Account Managers and Account Executives
- Prepare accurate quotes, pricing, and sales proposals in a timely manner, working to strict SLAs
- Act as a key point of contact for customer queries, orders, and backorder escalations
- Support tender submissions and maintain customer pricing and account data
- Coordinate order fulfilment, returns, and logistics with internal teams
- Build strong relationships with customers, vendors, and internal stakeholders
- Contribute to forecasting, reporting, and account planning activities About You
- 2+ years' experience in technology sales support or customer service
- Excellent written and verbal communication skills
- Fully computer‑literate with strong proficiency in Microsoft Office, particularly Excel and Word
- Proven track record of building positive customer relationships
- Sharp attention to detail and excellent organisational skills
- Proactive, solutions‑focused mindset with strong problem‑solving skills Nice to Have:
- Solid understanding of end‑user compute, including laptops, desktops, and peripherals
- Broader hardware knowledge with the ability to quickly learn new product areas If you are looking for a role where you can combine your technical knowledge with commercial exposure, work alongside a supportive and experienced team, and build a long‑term career in IT sales—this could be the opportunity for you. Who is Data#3? Data#3 is ASX200 listed and reported gross sales of $3 billion in FY25. Headquartered in Brisbane we have approximately 1,400 employees across 12 locations in Australia and Fiji. We have been voted HRD's Employer of Choice for the last 10 years and named one of Australia’s Best Workplaces in Technology by Great Place To Work® in 2024. At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application. Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rgs0u