Customer Experience Expert (Perth)

Introduction Are you looking to work for an organisation that values its people, invests in communities, and has a commitment to the environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care for customers and employees? If this sounds like you, then we have your next opportunity. Full‐Time | Bayswater WA | $*****ph + Super. Join a team that puts people first! Our Bayswater Service Centre is growing, and we're looking for a confident, customer‐focused skilled who thrives in a hands‐on, fast‐paced environment. If you're passionate about delivering exceptional service and enjoy being the friendly face customers rely on, this is your opportunity to shine. Every day, you'll make a real impact. You'll be the first point of contact for our Automotive Glass customers — greeting them, supporting them, and ensuring their experience is smooth from start to finish. You'll also be part of a supportive team that values collaboration, celebrates wins, and invests in your growth. What You'll Be Doing Deliver warm, skilled face‐to‐face customer service Welcome customers and visitors with a positive, can‐do attitude Respond to enquiries via phone, email, and in person Support the Branch Manager with daily operations and admin tasks Keep customers updated on delivery lead times Conduct vehicle repair inspections Understand customer needs and educate them on our full range of services Raise job authorities and issue invoices Schedule repair bookings and manage workflow Resolve customer concerns and follow up on queries What You Bring You're someone who takes pride in your work and enjoys helping people. You'll succeed here if you have: Qualified presentation and communication skills Clear, confident verbal and written communication A current driver's licence (essential) Strong problem‐solving skills and a customer‐first mindset Ability to support the Service Centre Manager with admin and coordination Excellent time management and the ability to prioritise Comfort working in a fast‐paced environment Intermediate to advanced Microsoft Office skills Full Australian work rights Work Requirements Weekday hours vary depending on Service Centre needs Full‐time hours: Monday–Friday Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm Ability to work Saturdays when required (overtime paid) Full Australian work rights required What's In It For You A supportive, team‐oriented workplace Opportunities for growth and development Competitive hourly rate Reward and recognition programs A role where no two days are the same If you're ready to bring your customer service expertise to a team that values quality, teamwork, and genuine care, we'd love to hear from you. Apply today and take the next step in your career! #J-*****-Ljbffr Apply on Kit Job: kitjobau.com/job/3re8tv