Manager, Relationship Associates - Lead Frontline Growth (Perth)

The organisation ASX-listed McMillan Shakespeare Group (MMS) are leading providers of salary packaging, novated leasing and employee benefits solutions across Australia. With a national presence and a solid reputation for innovation and service delivery, the organisation supports thousands of customers and partners across government, healthcare, education and corporate sectors. MMS has a strong focus on improving customer outcomes and creating value. The business operates at scale with established teams across multiple locations, supported by centralised marketing, sales and client services functions. This role is based in West Perth.

The opportunity Reporting to the Regional Manager, Client Relationships and leading a team of Relationship Associates (RA), the Manager, Relationship Associates is responsible for managing the execution of digital strategies and improving onsite activity to educate their employees by leading database generation, participation growth and brand advocacy for the state through the effective day to day management of the RAs. Key responsibilities include:
• Lead, coach and develop a team to drive performance, engagement and capability uplift
• Deliver digital and onsite strategies to grow participation, leads and brand advocacy
• Build strong client relationships while acting on customer insights to improve outcomes
• Monitor performance against targets, driving continuous improvement and efficiency across the team

About you Critical to your success as Manager, Relationship Associates will be your ability to enhance RA efficiency and effectiveness through coaching, guidance and continuous improvement of processes and internal and external stakeholder relationships. You will bring the following key skills and experience:

- Proven experience leading sales or account management teams
- Strong background in business development and managing client portfolios
- Demonstrated ability to achieve targets and lift team performance
- Excellent stakeholder engagement and communication skills
- Ability to simplify complex concepts and improve customer experience What’s on Offer

- Opportunity to lead and shape a high impact frontline team
- National organisation with strong brand and market presence
- Collaborative environment with cross-functional support
- Focus on leadership development and career progression
- Ability to influence customer experience and business outcomes How to Apply For a confidential discussion or role related questions, please contact Christine of The Orchard Talent Group by email . To apply please submit your current CV and a brief cover letter via the link. Please note applicants must have a legal right to work in Australia.

Applications close 22 May 2026 but will be reviewed as recieved

The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rqbth