Guest Service Generalist (Perth)

Responsibilities The Guest Service Generalist is responsible for completing daily front office, housekeeping, food & beverage and maintenance functions. Ensuring that all owners and guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.
- Perform all duties of the front desk, including greeting owners and guests, check in and out.
- Answer telephone and email inquiries, transport of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures.
- Possess a thorough knowledge of administration equipment (email, basic word & excel documentation, credit card settlement machines).
- Housekeeping functions such as cleaning and maintaining guest accommodation.
- Food & beverage functions such as preparing and serving food & beverages.
- Maintenance functions such as maintaining guest accommodation and common areas. Benefits
- Professional development funding.
- Discounted hotel stays across Australia, Fiji and New Zealand. Qualifications
- Genuine passion for customer service.
- Excellent communication with solid interpersonal skills.
- Enthusiastic, self‑motivated and positive individual.
- Immaculate presentation and professional grooming standards.
- Ability to work a flexible roster, including weekends, evenings and school holiday periods.
- Current driver’s licence (preferable). Equal Employment Opportunity We are an equal‑opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. Apply on Kit Job: kitjobau.com/job/3rqxu3