Collections Solutions Specialist Complex (Perth)

The Role Full Time – 5 days per week, 38 hours per week, based in Perth Office. Start Date & Training The start date for this role is 13th July 2026. Applicants must be able to commit to mandatory, full‑time training at Bankwest Place. See Yourself in our Team You’ll be joining the Financial Assist team – a hardworking bunch who assist our customers in managing their financial commitments by working towards a mutually agreeable payment solution. Responsibilities
- Provide tailored solutions that reflect each customer’s unique situation, ensuring interactions are handled with empathy, professionalism, and care.
- Receive inbound and make outbound calls to Bankwest customers who are unable to meet repayments on Credit Cards, Home Loans, and/or Personal Loans.
- Assess each customer’s situation to identify bespoke, mutually agreeable solutions that help them regain financial stability.
- Operate under a Credit Approval Authority; extend facilities and consider positions of compromise in sensitive situations.
- Maintain accurate record keeping of customer payment history and account status.
- Adhere to contact centre metrics such as schedule adherence, quality requirements, and productivity measures.
- Actively resolve customer enquiries and/or complaints in a prompt, qualified, and caring manner.
- Present and discuss information effectively, both written and phone‑based.
- Multi‑task across a range of different systems.
- Build rapport with customers, take accountability, and drive positive customer outcomes.
- Work autonomously and as part of a team in a busy, customer‑focused workplace. What we are looking for
- Extremely open and proactive contributor to change.
- Excellent problem‑solving skills and the ability to provide sound solutions within the timeframes and delegations set by Bank policies.
- Resilient and resourceful.
- Customer focused with empathy in all situations.
- Strong communication skills, both written and verbal. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, or veteran status. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rr62d