Customer Service & Sales Specialist Industrial & Safety (Perth)

Add expected salary to your profile for insights We’re looking for an experienced and commercially minded Senior Customer Service Officer to join our Canning Vale team. This is a step up from a standard CS role; you’ll play a key part in servicing major clients, supporting PPE sales, and delivering high-level service that drives retention and growth. If you understand the pace and complexity of the safety industry and enjoy working with key accounts, this is a great opportunity to make an impact. The Role As a senior member of the team, you’ll act as a key point of contact for our customers, particularly within our PPE and workwear client portfolio. You’ll combine robust service delivery with commercial awareness to support both customer satisfaction and business outcomes. Your day-to-day will include:
- Managing orders and requests from clients, ensuring high levels of service and retention
- Handling complex customer enquiries across phone, email, and in person
- Understanding client needs and providing tailored PPE and safety solutions
- Processing orders, returns, and transactions accurately and efficiently
- Supporting PPE sales by identifying opportunities to upsell and add value
- Working closely with the sales team to support account growth and client outcomes
- Maintaining accurate customer records and CRM data
- Acting as a go-to person within the team for support and guidance About You You’re an experienced customer service professional who understands how to balance service with commercial outcomes. You’re confident dealing with key clients and thrive in a fast-paced, team-focused environment. You’ll bring:
- Proven experience in customer service or internal sales within the safety or industrial industry
- Strong understanding of PPE products and the challenges within PPE sales
- Experience supporting or managing major client portfolios (highly regarded)
- Excellent communication and relationship-building skills
- Strong problem-solving ability and attention to detail
- Ability to manage multiple priorities and work with urgency
- Confidence using CRM systems and Microsoft Office What’s in it for you
- Opportunity to step into a more senior, impactful role
- Exposure to major clients and key accounts
- Career growth within a national business
- Supportive and collaborative team environment
- EAP support for you and your family
- Discounts on health, travel, and more Stealth Group: Stealth Group Holdings Ltd is a diversified multi-channel distribution company operating as a wholesaler, distributor, and retailer, supplying products and solutions to businesses, trade professionals, and retail consumers across Australia. The Groupoperates through two distinct divisions – Industrial & Hardware Distribution and Consumer Products – supported by an omnichannel model that spans wholesale, company-owned branches and stores, reseller and member networks, retail and trade partnerships, design and manufacturing, hire services, onsite solutions, store-instore formats, e-commerce, and online marketplaces. These channels are underpinned by a large integrated national infrastructure, store network, sales force, customer contact centres, and operations infrastructure. Ready to take ownership of your territory and drive real growth? We’d love to hear fromyou. Unlock job insights Hirer responsiveness Salary match Number of applicants Your application will include the following questions: What's your expected annual base salary? Which of the following statements best describes your right to work in Australia? What type of visa do you currently hold? Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rut52