Customer Service and Sales Coordinator - Events (Perth)

Are you a hospitality pro looking to step off the floor or take the next step in your customer service journey? Join the team behind some of Perth’s biggest events! We are Perth’s premier event hire destination, supplying the furniture, styling pieces and event essentials that bring unforgettable moments to life. From massive corporate festivals, major sporting events and high-end catering functions to intimate birthday parties and breathtaking weddings, we provide the canvas for it all. We are looking for a Customer Service & Sales Coordinator to join our quick-paced showroom team. If you understand the urgency, the standards and the energy of the hospitality business (perhaps you're coming from a fast-paced hotel or venue role!), you will feel right at home here. What You’ll Be Doing: You won't just be answering phones; you'll be an essential partner in helping our clients pull off incredible events. Your day-to-day will involve:
- Being the friendly, first point of contact for our diverse clients. Whether they are walking into our showroom, calling in or reaching out online.
- Crafting accurate quotes, managing hire contracts and keeping everything organised using our booking software (Point of Rental).
- Juggling a mix of large-scale corporate clients (festivals, conferences) and smaller private clients, offering personalised equipment recommendations.
- Problem-solving on the fly! If a client needs a last-minute change or an alternative piece of equipment, you’ll be the one finding the solution.
- Liaising closely with our dispatch and packing teams to ensure every delivery detail is crystal clear so our drivers can execute flawlessly.
- Helping to maintain a beautiful, inspiring and immaculate showroom space. Who We’re Looking For:
- The Experience: You bring at least 1 year of experience, ideally with a background in hospitality, retail, office admin or event. You "get" the industry vibe and know what goes into a seamless event.
- Cool Under Pressure: You have a high attention to detail and know how to prioritise when the busy season hits.
- A True Team Player: You bring a positive attitude, communicate openly and love jumping in to assist your colleagues.
- Tech-Savvy: You have outstanding computer skills and the ability to pick up new software systems quickly.
- A Great Communicator: Whether chatting with a frustrated caterer or an excited bride, your communication is always clear, warm and professional. Why Join Us? This is a hands-on role where you get to see the behind-the-scenes magic of Perth's biggest events. You'll work standard office hours with some Saturdays required (with some extended hours during peak trade periods) in a supportive team environment where your customer service skills will be truly valued. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvjfc