Medium Enterprise Account Manager (Perth)

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us! Are you passionate about building strong partnerships and driving business growth? Join our Perth team and take ownership of a portfolio of 13-140 medium enterprise customers. In this role, you’ll be the trusted advisor who helps businesses thrive by delivering innovative connectivity, voice, data, and managed solutions. You’ll focus on creating long-term relationships, ensuring seamless contract renewals, and uncovering opportunities to add value through upselling and cross-selling. If you’re motivated by impact, growth, and collaboration, this is your chance to make a real difference while advancing your career. What you’ll be responsible for in the role
- Own the strategic management of assigned customer accounts, including account planning, relationship building, and delivering on retention and growth objectives
- Set long-term account strategies and plans that address client needs and identify upsell/cross-sell opportunities, driving continuous growth in each account
- Nurture/expand relationships with key stakeholders in client organisations through regular business reviews and value-add engagements, ensuring high customer satisfaction and loyalty
- Own contract renewals for existing customers, proactively addressing risks and negotiating terms to secure on-time renewals and prevent churn
- Pursue additional sales within the account (new product adoptions, upgrades, etc.) by recognising client business needs and coordinating with pre-sales to propose relevant solutions where required
- Lead resolution of any service or support escalations for your accounts by working with operations and support teams, ensuring customer issues are promptly addressed and confidence is maintained. What you’ll bring to the role
- Minimum 3 years account management experience
- Commercial acumen, renewal & commercial governance (contracts, pricing)
- Positive mindset with can-do attitude. What We Offer
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Generous discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. About Us As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver easy and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities. Ready to take the next step? If you like the sound of this role and think you’d do a outstanding job, but are worried you don’t tick every box, we encourage you – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them! We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability. If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvxxi